Job Posting- Deputy Director - NWBCD

Deputy Director North West Bergen Central Dispatch - Ridgewood, NJ 07451

DEPUTY DIRECTOR Northwest Bergen Central Dispatch

General Statement of Essential Job Tasks:

The Deputy Director primary responsibility is to assist the Director with the operation and administration of the communications center. The Deputy Director will be responsible for the overall planning, review and implementation of the entire communications system, as well as assisting the Director with coordination and administration of all Center activities. The Deputy Director will coordinate Center activities with the public safety units of the member communities and any contract service agencies. The Deputy Director will cover Tele-communicator shifts on a full-time float schedule with at least 24 hours’ notice.

Supervision Received:

This position reports to the Center Director, who in turn reports to the Management Committee.

General Description of Essential Job Tasks:

Assist the Center Director with day to day operations

Responsible for monthly tasks as to completing pre-programmed activities, completing on site and off site back up equipment tests, completing monthly records destruction, completing monthly agency reports, daily administrative duties (payroll, scheduling, discovery request, payment of invoices), as well as other time sensitive tasks.

Maintain and update the Center’s policies and procedures, employee handbook, IOP’s, and other rules and regulations which affect Center operations and act as a resource for questions about the application of policies, procedures, rules and regulations as they apply to Center employees.

Assist in the preparation of reports and statistical data.

Supervise the inspection, adjustment, or repair of communications equipment and systems.

Quality of Work: Must be able to provide high quality, accurate work, be able to multitask and to remain focused under stress. Must have the ability and willingness to show initiative in completing work assignments. Must have the ability to develop special projects and follow them through to completion. Must be flexible with scheduling to cover open Tele-communicator shifts.

Physical Abilities: Must have the ability to speak and write English clearly. Must have the ability to comprehend, interpret, and evaluate relevant information from various types of source materials. Must have the ability to read and discern visual images on a variety of media, including the ability to distinguish between colors on a color-coded computer screen. Must have the ability to type accurately on a computer keyboard while conversing with callers.

Technical Knowledge: Must have knowledge of standardized office and general business practices and procedures and must acquire a working knowledge of public safety communications equipment, practices and procedures, including, but not limited to, the following:

  • Must have a valid CPR certification, Emergency Medical Dispatcher Certification, and Basic Tele-communicator Certification.
  • Three years dispatch experience preferred.
  • Must possess ICS 100 and ICS 200 certification.
  • Knowledge of function and operation of computer aided dispatch (CAD) system. Enforsys and Law soft a plus.
  • Knowledge of Emergency Management procedures.
  • Knowledge of the types, disadvantages, and advantages of available communication systems.
  • Knowledge of Central’s operating communications systems.
  • Knowledge of, and ability to comprehend and apply, the laws, rules, regulations, standards, policies, and procedures of the Federal Communications Commission and of the New Jersey State Office of Emergency Telecommunications Services. This includes FCC Licensing requirements.
  • Knowledge of organizational lines of communication.
  • General knowledge of organization and functions of public safety responders.
  • Knowledge of available resource materials and their use in performing job duties (e.g. manuals, directories, code books, etc.).
  • Ability to train employees and others in the performance of their assignments.
  • Knowledge of geographical area, which Central (i.e. familiarity with street names/layout, landmarks, number scheme, rivers, lakes, highways, areas covered by responding agencies/departments, etc.)
  • Knowledge of QuickBooks
  • Knowledge of MS Word, Excel, PowerPoint, and Outlook.
  • Be familiar with budgeting and purchasing requirements for a governmental agency.

Other related tasks may be assigned as necessary and appropriate.

This job posting closes on February 9, 2017

Job Type: Full-time

Required education:

  • High school or equivalent

Required experience:

  • dispatch: 3 years

Required licenses or certifications:

  • ICS 100
  • ICS 200
  • Basic Telecommunicator
  • Emergency Medical Dispatch

Email Resume and Cover Letter to: